Shipping policy

At Alveluna, we believe that a great shopping experience does not end at checkout. We are committed to providing fast, secure, and reliable delivery services to our customers throughout the United Arab Emirates.
We partner with trusted delivery providers to ensure your orders arrive safely and conveniently at your doorstep.
Delivery Availability
We proudly offer delivery across all Emirates of the UAE, including:
Dubai
Abu Dhabi
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah
Order Processing Time
All orders are carefully processed within 1–3 business days after order confirmation.
Once your order has been prepared and shipped, you will receive a confirmation notification through your provided contact details.
During busy seasons, promotional campaigns, or public holidays, processing times may be slightly extended.
Delivery Timeframe
Our estimated delivery timeframe within the UAE is:
Standard Delivery: 3–7 Business Days
Delivery times may vary depending on your location, product availability, courier operations, and unforeseen circumstances.
Shipping Charges
Shipping fees will be calculated and displayed during checkout before completing your purchase.
From time to time, Alveluna may offer free shipping promotions or special delivery offers on selected products.
Cash On Delivery (COD)
For your convenience, Cash on Delivery (COD) may be available on eligible orders within the UAE.
Customers choosing COD are requested to provide accurate contact details and ensure availability at the delivery address.
Please note that repeated refusal of confirmed COD orders may affect future COD availability.
Order Tracking
Once your order has been shipped, we will provide available tracking details through your registered email or contact information.
You can use these details to monitor your order status until delivery.
Delivery Attempts
Our courier partners will attempt delivery to the address provided during checkout.
Please ensure that:
Your address details are correct and complete.
Your phone number is active and reachable.
Someone is available to receive the order.
If delivery cannot be completed due to customer unavailability, the courier may arrange another delivery attempt.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
Alveluna will not be responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Delayed Deliveries
Although we always aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
Courier delays
Weather conditions
Public holidays
High order volumes
Other unexpected situations
We appreciate your understanding and patience in such cases.
Contact Us
If you have any questions regarding your order, shipping, or delivery, our support team is always ready to assist you.
Email: team.alveluna@gmail.com
Alveluna
Bringing Comfort & Smart Living To Your Home