Contact

Have a question about an Alveluna product or an existing order? Use the contact form below or email team.alveluna@gmail.com.

Order support

Include your order number and a short description of your question so we can identify the order. For a damaged or incorrect item, include photos when emailing us.

Delivery and returns

Free shipping across the UAE. Delivery within 3–7 days after order confirmation, including processing. You can request a return within 30 days of receiving your item, subject to our return conditions. Contact us before returning an item; we will provide the correct return address after approval.

Review our shipping policy for delivery information and our refund policy for return conditions. Contact us before sending an item back to arrange the next steps.

Product questions

Send the product name or page link and tell us what you would like to check before ordering.